SLA

SLA

Our complete confidence in the quality of our solutions allows us to set service level agreements (SLA) with 99.9% availability, which is formalising the agreed quality level. These agreements include, among other, benefits or compensation to the customer if the service level is not met.

The parameters on which these agreements can be formalised are very diverse and depend on your requirements and your project: service availability, electrical and network availability, support response times, vulnerability management…

Full control