Niveles

We adapt to your requirements

Enjoy continuous, personalised, tailored support with specialized engineers 24/7/365.

You choose the level that meets your needs: from the most general to the most tailored and exclusive one.

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Support Levels:

Support level 1

Level 1

This level receives, records, classifies and carries out an initial analysis of your requests. We resolve 80% of service requests.

Support level 2

Level 2

This level receives requests that cannot be resolved at level 1, escalating them to level 3 if they cannot be resolved in level 2.

Support level 3

Level 3

The level 3 resolves requests escalated from the previous level, this being the last level within the support process.

Types of support depending on your needs:

Advanced Support

You'll have continuous support from specialized staff 24/7/365, as well as direct access to support level 2, offering you personalised assistance.

Premium Support

As well as 24/7/365 support and the best response times, you'll have a dedicated engineer who will give you completely personalised, specialised support.