We adapt to your requirements
Enjoy continuous, personalised, tailored support with specialized engineers 24/7/365.
You choose the level that meets your needs: from the most general to the most tailored and exclusive one.
Support Levels:
Level 1
This level receives, records, classifies and carries out an initial analysis of your requests. We resolve 80% of service requests.
Level 2
This level receives requests that cannot be resolved at level 1, escalating them to level 3 if they cannot be resolved in level 2.
Level 3
The level 3 resolves requests escalated from the previous level, this being the last level within the support process.
Types of support depending on your needs:
Advanced Support
You'll have continuous support from specialized staff 24/7/365, as well as direct access to support level 2, offering you personalised assistance.
Premium Support
As well as 24/7/365 support and the best response times, you'll have a dedicated engineer who will give you completely personalised, specialised support.
